Coronavirus

Updated: May 22, 2020

 

We work diligently to provide our customers with clean and reliable water every day.  As we work through this difficult time there are many questions pertaining to the safety of water and COVID-19. Although this time brings much uncertainty, we want to provide our customers with as much information as possible.  Please see our information and frequently asked questions  regarding COVID-19:

 

Are there any risks of COVID-19 being transmitted through drinking water and water supplies?

According to health officials, COVID-19 is primarily transmitted person-to-person and there is no indication that transmission can occur via drinking water supplies. WVWA’s water meets both federal and state standards and is safe to drink.

 

Have West View Water Authority Employees implemented social distancing?

Yes, we have implemented social distancing practices in an effort to protect both customers and employees.

 

May Customers enter the building to make payments?

No.  Please place all payments and/or correspondence in our night slot to the right of the front doors.  Our receptionist will be retrieving payments/correspondence periodically throughout the day.  Please remember that WVWA always accepts online payments.  Customers can also mail in their payments.

 

Have you suspended water shutoffs?

 Yes. We understand that this is an incredibly difficult time.  No water terminations will occur during the Coronavirus crisis.  In addition, learn more about WVWA’s Hardship Program – Dollar Energy Fund for assistance information which has been changed, temporarily, due to the pandemic.

 

Is West View Water still making service calls?

Non-essential WVWA service calls will be restricted until further notice.  If you have a service request during this time, we ask that you contact us at 412-931-3500 or email at customerservice@westviewwater.org  to assess the classification of the request.

 

How can I prepare for a service call during this crisis?

When essential or emergency work is needed, a service man will be dispatched to your property. When scheduling this work, you will be asked to provide Customer Service with any information that would be helpful to ensure the safety of our employees as well as you, the customer, such as:

 

  • Is there anyone not well in the home?

 

  • Will you please give the service man space while he is there (social distancing)?  They would prefer being at the meter alone due to COVID-19.

 

  • Are there going to be contractors working?  Please make sure they keep a safe distance while our service man is working.

 

  • If the service man does not feel safe at the property, he has the right to leave without doing work.

 

  • Please provide adequate space for the service men to do their job. These are trained professionals that are there to help you; social distancing is of the utmost importance.

 

  • If for some reason, the service man feels that it is not necessary to start the work or complete the work at this time, Customer Service will be notified and it will be rescheduled later.

 

Can I flush wipes?

 No! Although many wipes are marketed as flushable, they are not and can back up sewer lines and overflow toilets. Please only flush toilet paper down your toilets.

 

 

If you have further questions or need more information regarding COVID-19 and WVWA, please contact Customer Service at 412-931-3500 during normal business hours or email us at customerservice@westviewwater.org.

 

 

For additional information on COVID-19 click below:

 

Centers for Disease Control and Prevention

 

World Health Organization

 

Environmental Protection Agency

 

Pennsylvania Health Department

 

Commonwealth of Pennsylvania: Responding to COVID-19

 

 

For information on flushing stagnant water from a building prior to reopening or prior to using a closed building for medical purposes check out these resources:

 

CDC flushing guidance

 

CDC Q &A page lists information regarding the safety of water for hand washing during a boil water advisory

 

The scientists and engineers at the Environmental Science, Policy & Research Institute (ESPRI) and AH Environmental Consultants, Inc. (AH) developed building flushing guidance material to help those who are responsible for maintaining building water systems.