According to health officials, COVID-19 is primarily transmitted person-to-person and there is no indication that transmission can occur via drinking water supplies. WVWA’s water meets both federal and state standards and is safe to drink.
Yes, we have implemented social distancing practices in an effort to protect both customers and employees.
No. Please place all payments and/or correspondence in our night slot to the right of the front doors. Our receptionist will be retrieving payments/correspondence periodically throughout the day. Please remember that WVWA always accepts online payments. Customers can also mail in their payments or call us at 412-931-3500 during normal business hours to pay by phone.
Yes. We understand that this is an incredibly difficult time. No water terminations will occur during the Coronavirus crisis due to non-payment. You can learn more about WVWA’s Hardship Program – Dollar Energy Fund for assistance information which has been changed, temporarily, due to the pandemic.
Currently, termination procedures are still being enforced for non-compliance of required annual backflow testing. For more information about the Backflow (Cross Connection) Program, click here.
Yes. We are currently making non-essential as well as essential service calls. If you have a service request we ask that you contact us at 412-931-3500 or email at customerservice@westviewwater.org to assess your request.
Once scheduled, a service man will be dispatched to your property. When scheduling this work, you will be asked to provide Customer Service with any information that would be helpful to ensure the safety of our employees as well as you, the customer, such as:
No! Although many wipes are marketed as flushable, they are not and can back up sewer lines and overflow toilets. Please only flush toilet paper down your toilets.
If you have further questions or need more information regarding COVID-19 and WVWA, please contact Customer Service at 412-931-3500 during normal business hours or email us at customerservice@westviewwater.org.