West View Water Authority’s Customer Service Department is always improving to serve our customers in the best way possible. We’ve found that, often, the same questions are asked by customers every day.
Here is a list of Frequently Asked Questions with the answers to better serve you. If, after reading these FAQ’s, you still don’t have the answers/information you need please call us at 412-931-3500 during normal business hours and we’ll be happy to assist you.
We understand that it can be difficult to arrange your schedule to accommodate a water service appointment. In an effort to serve you while respecting your other commitments we have put together a few helpful hints to make scheduling a service call a little less difficult:
Although it is frightening to turn on the sink and have no water, oftentimes there is a simple solution to this problem. Follow the checklist below to find the possible issue/resolution:
If the problem persists, call our Customer Service Department at 412-931-3500 for assistance or more information.
Please note that during the winter months the area near your service line entrance, meter setting, and interior plumbing must be properly heated. Using a hair drier can sometimes thaw frozen water lines once cold drafts are eliminated. For more tips on winterizing your house visit our Helpful Hints – Winter Months – Winterize Plumbing page.
WVWA bills monthly. The bill will, generally, represent the consumption since the last bill, a monthly customer charge paid by each active meter in the system, as well as any payments that have been made on the account. Other possible itemized entries may be any additional charges/credits that have occurred during the last month, such as a late fee for missing the previous month’s billing due date or adjustments to the account since the last billing.
Each account within WVWA’s service territory is subject to a Customer Charge. This charge varies based on the size of the water meter servicing the property and covers all costs associated with meter reading, billing service costs, record keeping costs and water line maintenance costs as related to the continuous provision of water. Simply put, it is the cost to have the availability of water. For a current list of customer charges, visit our Schedule of Rates page.
Yes. Payments can be made online at WVWA’s Online Payment Center. Customers can create an account to easily access their current billing information, payment history as well as set up automatic bill payments. Paying your WVWA bill online helps simplify payments, processes payments faster and helps customers keep track of their payments.
Yes, we accept credit card payments. Payments by credit card can be completed online at the WVWA Online Payment Center or over the phone by calling Customer Service at 412-931-3500 during normal business hours.
As a courtesy to our customers, West View Water Authority does not charge a fee for paying by credit card.
West View Water Authority has a hardship program, administered by the Dollar Energy Fund, which assists WVWA customers who are in threat of termination or who have had their water service disconnected due to non-payment on their water account. Customers may be eligible to receive a grant that is applied directly to their WVWA account balance. Visit our Hardship Program page to learn more about this program.